Residential Customer

Moving Home

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Step 1:

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First, ensure you're secured from Day 1. Well before your move call ADT and tell us about your impending move and where you're moving to. If we have a presence in your area or neighbourhood (as the largest security company in every major centre we should have!) we'll give you a free security assessment and quote, depending on your new home's needs.

Step 2:

Remember, when you move, you may still have a contract obligation with ADT. If you have a contract at your existing address, you can negotiate with ADT to terminate your contract if you sign a new contract at your new address. It may also assist if the person buying your home takes over your security equipment and signs a contract with ADT.

Step 3

When you move, there'll always be a lot of strangers in and around your home, like movers, builders, painters, electricians, and others. Be extra watchful. Be around when they are. If possible, get friends around to help you and be there on moving day.

Step 4:

Jewellery and other valuables. Rare and valuable items such as jewellery and cameras should be kept,as far as possible, totally out of sight. Pack these separately and lock them away at a trusted relative or friend's house until the move is over.

Step 5:

Important documents and ID's - These items should also be packed and kept separately, preferably at a trusted relative or a friend's house until the move is over.

Step 6:

Depending on your needs, you may wish to hire a guard at either your old house, new house or both on moving day. This will deter opportunistic theft which occurs all too often. Call ADT for more information about our residential guarding services.

Update My Details

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What you need to know...

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If any of your contact details have changed, please remember to advise your local ADT branch as soon as possible. This information can be critical to you and your family’s safety.

Value Added Benefits

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europ assistance

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As an ADT client you have FREE access to europ assistance at your home. Should you, your family or anybody legally on your property have a medical emergency, simply activate the medical emergency button on your keypad (if your keypad in compliant) or call ADT’s emergency number in your region.

Rendezvous Services

Should you be arriving home alone, call ADT and we’ll arrange for an armed response officer to escort you safely to your door.

Subscription Waiver

In the unfortunate event of retrenchment or incapacitation, ADT’s Subscription Waiver plan will provide up to 6 or 12 months grace on your monthly subscription.

Other Queries

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Testing My System

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It is important to regularly check the working order of your security system. Before testing, inform ADT’s contact centre of your intentions. They will also assist you with the basics steps to be taken.

Technical Assistance

If you have identified a problem with your security system, immediately call ADT’s technical help desk in order to book a service call.

Upgrade My System

If your security system is more than five years old or you have had renovations done at your home or you simply require additional security, call ADT’s technical help desk in order to book a service call.

Billing Queries

Should you have any queries relating to your account, please call your local ADT office and an administration official will be able to assist you.

Customer Services

For customer service problems and/or feedback, please call your local ADT office and ask to speak to a Customer Service official.

Key Holder Details

It is important that somebody other than yourself or your spouse has access to your property. In the event of an activation, you as homeowner will be contacted. If you are not contactable or out of town, your next available key holder will be contacted in order to gain access to your property. Please ensure that your key holder information is updated and correct. This can be done by calling your local ADT office.