Legal and Privacy
We are committed to protecting your privacy
This Policy applies to personal data collected in connection with products and services offered by ADT, whether through direct interactions in person, over the telephone or on our websites (“our site”) or from other interactions with us where a link or other references incorporated to this Policy is made, for example, in connection with other websites where ADT products and services are offered.
By using this website and/or by submitting personal data to ADT via any other means, you express your agreement to the processing of your personal data in the manner provided in this Policy. If you do not agree with this Policy, please do not use this website or provide ADT with your personal data.
What personal data do we collect?
You may choose to give us personal data directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to process an order, to provide you with a subscription or a service, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at ADT for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
We may also collect information relating to your use of our sites through the use of various technologies. You do not have to tell us who you are and this data is non-identifiable information normally collected as a standard part of your use of our services. For example, when you visit our sites, we may log certain information that your browser sends us, such as your internet protocol (IP) address, browser type and language, access time, and referring website addresses. We may also collect information about the pages you view within our sites and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about our websites usage and effectiveness and personalize your experience while you are on our websites, as well as tailor our interactions with you. For details regarding the technologies we employ, see “Cookies, Web Beacon and Other Technologies” below.
From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
How is my personal data used?
The following paragraphs describe in more detail how ADT may use your personal data.
Fulfilling your transaction request: If you request something from ADT, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, involved in fulfillment, for instance, ADT’s business partners, financial institutions, shipping companies, or postal or government authorities, such as customs authorities. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Personalising your experience on our sites: We may use information we collect about you, to provide you with a personalised experience on our sites, such as providing you with content in which you may be interested and making navigation on our sites easier.
Marketing: The information you provide to ADT, as well as the information we have collected about you indirectly, may be used by ADT for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating when we call you, or by contacting us directly (please refer to “Who do I contact if I have any questions?” below).
Some of our offerings (surveys, promotions or competitions) may be co-branded, that is sponsored by both ADT and third parties. Your participation in such activity is completely voluntary. If you sign up for these offerings, your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.
If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.
Recruitment: In connection with a job application or inquiry, whether advertised on a ADT site or otherwise, you may provide us with information about yourself, such as a CV. We may use this information throughout ADT in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.
Monitoring or recording of calls, chats and other interactions: Certain transactions may involve you calling us or us calling you. Please be aware that it is ADT’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
With whom do we share your personal data?
ADT does not sell, lease or otherwise disclose your personal data to third parties unless otherwise stated below:
Consent: We may share your personal data if we have your consent to do so.
Tyco companies and authorized third parties: We may share your personal with our affiliates within the Tyco International Ltd organisation or authorised third parties who process personal data for ADT for the purposes described in this Policy. Such parties are not permitted to use your personal data for other purposes and we require them to act consistently with this Policy and to use appropriate security measures to protect your personal data.
International transfers: Tyco International Ltd is a global organisation with business processes, management structures and technical systems that cross-borders. As such, we may share personal data about you within ADT and throughout the Tyco International Ltd group of companies and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Policy. Our Policy and practices are designed to provide a globally consistent level of protection for personal data all over the world. This means that even in countries whose laws provide for less protection for your data, ADT will still handle your personal data as described here and will take steps to ensure that if transferring data outside the Republic of South Africa that adequate protection for your personal data is provided.
Mandatory disclosures: We may be obligated by law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we or our third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend ADT and Tyco International’s legitimate interests, for example, in civil or criminal proceedings.
What about data security?
ADT is committed to protecting the security of your personal data and information collected from you. We use a variety of technical, administrative and organisational security measures to help protect your data from unauthorised access, use or disclosure. Such measures include, where appropriate, the use of firewalls, secure server facilities, encryption, implementing proper access rights management systems and processes, careful selection of processors and other technically reasonable measures to provide appropriate protection for your personal data against unauthorised access or disclosure. Where appropriate, we may also take backup copies and use other such measures to prevent accidental damage or destruction to your personal data. If a particular part of the ADT website supports online transactions, we will use an industry standard security measure, such as the one available through “Secure Sockets Layer” (“SSL”), to protect the confidentiality and security of online transactions.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
What about links to non-ADT websites?
ADT websites may contain links to non-ADT websites, including links to other companies’ websites and other third party services, for example, our authorised business partners. All these websites will have privacy policies of their own. We recommend that you read the privacy policies relating to such websites. ADT is not responsible for the privacy practices or the content of these other websites.
What about my child’s privacy?
This website is not directed to children under the age of 13 and ADT does not seek to collect any information from or engage in any transactions with persons under the age of 13. No information should be submitted to or posted on our site by users under 13 years of age. If a child under the age of 13 submits personal data to our site, we delete the information as soon as we discover it was provided by a child under 13 years of age and do not use it for any purpose. ADT encourages parents to take an active role in their children's use of the internet, and to inform them of the potential dangers of providing information about themselves over the internet. ADT is committed to comply with all applicable laws aimed at the protection of children and in particular the protection of their personal information.
What about cookies, web beacons and other technology?
When you visit our site, our server may attach a small text file to your hard drive – a cookie. Cookies help us deliver a better website experience to you. They tell us whether you’ve visited us before or if you are a new visitor and help us identify site features in which you might have the greatest interest. Web cookies can enhance your online experience by saving your preferences while you are visiting a particular part of the site, can eliminate the need for you to enter your password frequently during a visit and what, if anything, you have in your shopping cart if you do not finish a transaction in a single visit. Cookies are also used for website traffic analysis and anonymous demographic profiling so that we may improve our services.
ADT may also use web beacons (also known as “clear gifs” or “pixel tags”) in connection with some websites. However, we do not use them to identify individual users personally. Web beacons are tiny graphics embedded on a website to count visitors to a website, to access certain cookies and/or to help us measure the effectiveness of particular content. We may also include web beacons in marketing email messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on. Again this information is used to improve our services.
We may also employ Web beacons from third parties or our business partners in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.
We may also work with other companies that advertise on ADT sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a ADT site results in a purchase or other action on the advertiser's site.
What rights do I have regarding collection, use and distribution of my personal information? And what about keeping it accurate and up-to-date?
ADT or its business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such information, simply tell us when you give us your personal data, or follow the directions contained on the mailing to remove your name from our mailing list(s).
On certain types of ADT promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.
Please note that by refusing to provide personal data or by denying or withdrawing consent to use personal data for purposes identified, we may not be able to continue to provide services to you and you may be unable to participate in certain programs or activities sponsored by ADT.
You also have the right to know what personal data we hold about you and the right to review, amend or delete any incomplete, incorrect or outdated personal data by contacting us through the contact points set out below. We take reasonable steps to keep the personal data we possess accurate and up to date and to delete out of date or otherwise incorrect or unnecessary data. However, you are responsible for providing ADT with accurate and complete personal data, and for contacting us if correction of such data is required.
Who do I contact if I have any questions?
ADT Security (Pty) Ltd, 1 Charles Crescent, Eastgate Extension 4, P.O. Box 782224, Sandton, 2146 is the controller of your personal data. If you have a question about this Policy or ADT’s handling of your personal data you can contact the Data Controller.
In addition, the ADT affiliate providing the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of such a product or service or by using contract information provided in the applicable ADT websites.
ADT may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice.
No License Notice
ADT has thought to achieve an innovative and informative website. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that ADT must protect its Intellectual Property, including its patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this website,
nor any material contained therein shall in any way grant or be taken to grant any person a license to ADT’s Intellectual Property.
Copyright and Intellectual Property Rights Notice
For the purposes of this notice, “Intellectual Property" means whatever trademarks (whether registered or not), inventions, patents (both registered and unregistered), copyrights, registered and unregistered designs, know-how and other intellectual property vesting in ADT, including any branding or logos and any content contained on the ADT website.
Nothing contained on this website shall be construed to confer or be deemed to confer on any party any rights or licenses in the intellectual property of ADT.
Any copyright, trademarks, patents, designs, logos, branding, website content or other intellectual property rights which may be developed by ADT and displayed on this website now or in the future shall remain the property of ADT.
Any party desirous of making use of ADT logos, branding or website content shall only be able to do so with the express, prior written consent of ADT that they may do so. The granting of the use of ADT logos, branding or website content shall in any event be at ADT’s sole instance and discretion.
No person may, except with our express written permission, distribute or commercially exploit the content on this website. Should such permission be granted, then each such reference must acknowledge that the information resides at and is the property of ADT.
Unless otherwise specified, permission to include URL references to this information for non-commercial purposes is granted, provided that each such reference acknowledges that the information resides at and is the property of ADT.
THIS WEB SITE AND ITS CONTENT IS PROVIDED FOR USE "AS IS". ADT MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY AND FITNESS FOR PURPOSE RELATING TO THIS WEB SITE AND/OR ITS CONTENT AND/OR ANY WEB SITE TO WHICH IS LINKED ARE HEREBY TO THE FULLEST EXTENT PERMITTED BY LAW EXCLUDED. NO REPRESENTATIONS OR WARRANTIES ARE GIVEN AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED ON THIS WEB SITE, OR ANY WEB SITE TO WHICH IT IS LINKED.
In no event shall ADT or its employees, agents, suppliers, or contractors be liable for any damages of any nature, including without limitation any consequential loss, loss of income or profit, loss of or damage to property, claims of third parties, or any other loss, cost, claim or expense of any kind or character arising out of or in connection with the use of this website, its content or any website with which it is linked. This exclusion and limitation only applies to the extent permitted by law.
All matters relating to your access to and use of this website shall be governed by laws of South Africa. Any legal action or proceeding relating to your access to or use of this website shall be instituted in the High Court.
If there is a determination that any provision of this Notice is invalid or unenforceable, that determination will not affect the rest of the Notice and the Notice shall be deemed amended to the minimum extent necessary to make it valid and enforceable.