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Emergency Coastal: 086 12 12 300
Emergency Inland: 086 12 12 400 and 011 697 7000

Community Control Rooms curb crime

The Durban Community Control Room (CCR), initially launched by Fidelity ADT in 2015, provides a central communication platform that has successfully enhanced the effectiveness of information sharing for various Neighbourhood Watches and Community Policing Forums.

“The key function of the CCR is to facilitate communication between the neighbourhood watches during incidents or operations to decrease criminal activity. It is an absolute privilege for Fidelity ADT to be a key part of this initiative to further assist these key role players in their fight against crime,” says Fidelity ADT’s District Manager for KwaZulu-Natal, Vaughan Pillay.

With direct radio contact between active neighbourhood watch patrollers, S.A.P.S, Emergency Services and Security Services on a sponsored dedicated line makes it accessible for both patrollers and residents to phone and lodge a query or report any suspicious activity in their area. The CCR control room is hosted and staffed by Fidelity ADT and sits within their Pinetown offices, where they not only have radio contact with role players but also have a dedicated landline number and WhatsApp platform by which to communicate.

There are currently five Neighbourhood Watches involved in the CCR: Ashely Residents Neighbourhood Watch, Pineridge Neighbourhood Watch, Hatton Estate Neighbourhood Watch, Pinetown Neighbourhood Watch and the Mariannhill Park Neighbourhood Watch. The CCR board consists of a chairman, secretary and a Fidelity ADT representative who facilitate regular meetings between members from the various neighbourhood watches.

The CCR is looking to expand and involve more Neighbourhood Watches and Community Policing Forums in and around Durban. For more information on how you can get involved, please contact Fidelity ADT representative Lee Munsami on 031 716 5563.

“Neighbours that care about each other and become active participants in the safety of their suburb can make a massive difference in curbing crime within their neighbourhood,” concludes Pillay.


Photo (L-R): Lee Munsami (Fidelity ADT CCR representative), Great Chozi (Fidelity ADT CCR Controller), Jaco Liebenberg and Leighann Hall (Pineridge NHW representatives & CCR committee members).


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