Get in touch with Fidelity ADT

Fill out the form below and Fidelity ADT will call you within 24 hours*

*Excludes weekends and Public Holidays

Fidelity ADT
Emergency Coastal 086 12 12 300
Emergency Inland 086 12 12 400 and 011 697 7000
Emergency Coastal: 086 12 12 300
Emergency Inland: 086 12 12 400 and 011 697 7000

Dealing with trauma after a crime-related incident


Most South Africans have been affected by crime whether through a direct incident, as a bystander or through a loved one. The emotional toll from a traumatic event can cause intense, confusing, and frightening symptoms. It is critical that not only the victims of an incident get help through counselling, but those indirectly affected too.

Often domestic staff are present to witness an incident, or possibly a neighbour or family member comes to help the victim. All these people can be affected by the trauma in different ways and need help to deal with the trauma. Fidelity ADT offers trauma counselling to its customers through Life Employee Health Solutions (Life EHS).

Dr Leanne Mandim, Head: Health and Wellness Solutions for Life EHS, says whether you were directly involved in the traumatic event or exposed to it after the fact, there are steps you can take to recover from the ordeal.

“Trauma can leave you struggling with upsetting emotions, flashbacks, and anxiety that won’t go away. It can also leave you feeling numb, disconnected, and unable to trust other people. Physical symptoms such as insomnia, nightmares, fatigue, difficulty concentrating, and even muscle pain are also normal and expected. What’s most important is getting the right assistance. There are also a few self-help strategies that you can use to support your recovery.”

Below are a few ideas that could be included in your recovery plan:
• Get active – Exercise is a great way to help your body process trauma by burning off adrenaline and releasing endorphins.
• Aim for healthy living – A healthy body can help you deal with stress better. Along with exercise, try and eat properly and get regular sleep.
• Don’t withdraw from the world – Isolation only makes things worse. Connecting to others will help you heal, so make an effort to maintain your relationships and avoid spending too much     time alone.
• Breathe through moments of stress – There are going to be moments when you feel agitated, anxious and out of control. Experiment with different techniques to calm yourself like taking     deep breaths, focusing on something distracting, listening to music, stroking your pet, going into the garden and so on.

Dr Mandim says everyone needs to understand that recovering from trauma takes time and everyone recovers at their own pace.

“Whether you have been involved in a traumatic incident or you are supporting someone who is traumatized, it’s important not to rush the process. Suppressed or unresolved trauma can have a long-lasting effect on your work life, family life, relationships and more.”

Dr Mandim continues saying that working through trauma can be scary and painful, so it’s important to get the help of an experienced professional.

“The person you choose needs to have experience in dealing with trauma and needs to connect with you in a comfortable way. Speak to your security provider about possible counselling services on offer. They will have specialist resources who understand trauma related to crime.”


Related Posts

Welcome to Fidelity ADT

New Customer

*I agree to ADT's Terms and Conditions
*All Fields Required

Welcome to Fidelity ADT

Existing Customer

*I agree to ADT's Terms and Conditions
*All Fields Required