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Emergency Coastal: 086 12 12 300
Emergency Inland: 086 12 12 400 and 011 697 7000

Fidelity ADT does IoT

Fidelity ADT has chosen to partner with SqwidNet, the Sigfox operator in South Africa. The use of Sigfox services allows Fidelity ADT to improve customer experience, efficiencies and explore new markets and services.

Based on the SLA of 99% and the coverage beyond 85% of the population SqwidNet offers, Fidelity ADT will be able to maintain their geographical footprint across South Africa at a lower cost structure and expand on its service offering, says Phathizwe Malinga, MD at SqwidNet. The SqwidNet network meets the communications needs of their current and future services, while also reducing the risk of signal jamming. Additionally, it will give Fidelity ADT the opportunity to develop new services to take to new markets based on the combination of Fidelity ADTs in-house capability and skills.

SqwidNet offers an SLA driven service, with very low power usage which allows battery-powered devices and sensors to last for years and even decades. The networks deep coverage ensures messages are sent from the device at regular intervals and delivered to the partners platform of choice for analysis so that they can act on this accordingly. The manner in which the frequency works, allows for indoor coverage, as well as underground coverage for up to 10 metres.

Fidelity ADT offers 24/7 monitoring and armed response services for private and commercial premises in South Africa. To enable us to offer these services, we install a range of intruder alarm panels in homes and businesses across the country. The wireless communication devices that connect these intruder alarm panels to our 24/7 monitoring centres, from both a hardware and airtime point of view, are a significant cost contributor to the total cost of the solution. From an air time point of view, the SqwidNet network gives us a more affordable alternative, says Carel Wessels, Group Chief Technology Officer of the Fidelity Security Group. Whilst the SqwidNet Internet of Things (IoT) network has definite price benefits, it also meets all our security requirements.

Since we were unable to source suitable hardware, we embarked on a development programme to put together a unique wireless communication device that operates on the SqwidNet network and meets our affordability, security and service requirements. In our field-testing, the new wireless communication solution based on the SqwidNet network and custom developed hardware, exceeded all expectations and plans are now underway to enter full-scale manufacturing. Soon Fidelity ADT will be installing these new devices in customer premises.


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