Fidelity ADT officially opened their new offices in Richards Bay on Friday, 15 February and invited various industry role players to their launch event.
“The event served as a wonderful opportunity for us to engage with our Richards Bay stakeholders and to address any crime-related concerns and suggestions. We managed to conduct several discussions with key role players including local Community Policing Forums and Neighbourhood Watch members, the media and estate agents,” says Fidelity ADT’s new Branch Manager for Richards Bay, Rian Buys.
Fidelity ADT is the largest armed response operation nationally with comprehensive coverage throughout the country, including 680 dedicated armed response vehicles operating on a 24-hour basis.
The event included a brief presentation outlining the reason for the move, the branch’s vision for the future and the importance of collaboration amongst all Richards Bay stakeholders in the fight against crime.
Buys added that they were excited about the future of the branch and the plans they have of securing the Richards Bay and Empangeni footprint. “Our vision is to deliver an unmatched service that will benefit the Richards Bay market. We will be focusing on the efficiency of our service delivery as well as the effectiveness of our customer services. The collaboration with our local communities will be key in us achieving these objectives and our launch served as a wonderful opportunity to reiterate this with members of the public.”
The new offices located at 9 Challenor Ridge, Meer En See, are in close proximity to some of the well-known suburbs in Richards Bay and will contribute towards the accessibility for the general public. The new offices are well laid out with friendly staff on hand to assist any walk-in customers and are also convenient for hosting community meetings.
“One of the main reasons for our office moving to Meer En See is to improve customer accessibility to our team. We would like to encourage all residents to visit our premises in order to discuss any concerns, questions or suggestions they might have,” added Buys.
As Fidelity ADT now forms part of the Fidelity Security Group, the new offices also accommodate the Fidelity Security Services side of the business. “It’s great to sit in the same office as the Fidelity Security team and it will most certainly assist us in leveraging the synergy between the two entities. Now that we form part of the Fidelity Security Group, we are able to deliver a more robust service which is specifically aimed at combating crime in the South African market,” concluded Buys.