The Durban North South African Police Service (SAPS) recently took custody of a suspected thief thanks to the rapid response of a local security company.
The Fidelity ADT Security Monitoring Centre received an alarm activation from a Glen Ashley home and immediately dispatched Armed Response Officer (ARO), Selby Masango, who arrived at the Adrienne Avenue premises within minutes.
“Officer Masango’s quick response is a testimony to the effectiveness of the Fidelity ADT response methodology. The officer has been based in the area for a while and knows Durban North like the back of his hand, which truly helps when responding and also whilst patrolling,” says Fidelity ADT’s District Manager for Fidelity ADT in KwaZulu-Natal, Vaughan Pillay.
Upon arrival officer Masango conducted a perimeter check and soon noticed that the back door was open and there were indications of a forced entry. The officer then proceeded inside where he found an unknown man in the kitchen who claimed to be a resident of the home and stated that there was no emergency.
“During any response our officers and the control room are in constant communication with each other to ensure that the appropriate authorities or back up is notified if necessary. This collaboration also benefits the resident as he or she is informed of what is transpiring at their premises during the inspection which brings them peace of mind,” Pillay added.
The customer was contacted by the Fidelity ADT control room and instantly confirmed that this man was definitely not a resident. The suspect was immediately detained and handed over for arrest to members of the Durban North SAPS.
“We commend officer Masango for his vigilance and excellent work. He handled the situation with professionalism and made sure that the suspect did not get away. We believe that his quick response played a major part in the successful apprehension as the suspect seemed quite surprised when he was found in the kitchen.” Pillay concluded