Get in touch with Fidelity ADT

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*Excludes weekends and Public Holidays

Fidelity ADT
Emergency Coastal 086 12 12 300
Emergency Inland 086 12 12 400 and 011 697 7000
Emergency Coastal: 086 12 12 300
Emergency Inland: 086 12 12 400 and 011 697 7000

Protect your home from impersonators

Messages on social media regularly circulate, relaying incidents involving impersonators posing as repairmen, security or even police officers. While many of these messages are later exposed as hoaxes, it is worth heeding the advice to err on the side of caution before letting strangers inside. Employees on the property should be briefed on any expected deliveries or appointments.

All Fidelity ADT Armed Response Officers carry a branded ID card with their name, PSIRA number and a photograph. They also carry a PSIRA card which has their photograph. Technicians are also identifiable and will make prior appointments before arriving.

If any individual requesting access cannot provide a legitimate reason for visiting your property and authentic credentials, they should not be allowed to enter. Ensure employees are equipped to handle themselves and the safety of anyone else on the property.

Whether you are at work or running errands, the safety of your home and loved ones should not be the cause of unnecessary stress. Individuals looking for peace of mind will be relieved to find the smart technology options available to them. Fidelity ADT recently launched two products which allows users to monitor and control their home security systems via an integrated app on their smart phones.

Please take note of the following checklist:

  • Does everyone who resides and regularly works on your property know how to activate the alarm in the case of an emergency?
  • Does everyone know the numbers of the essential emergency services, the SAPS and your security provider?
  • Have they been briefed on the correct protocol before allowing the relevant individuals on to the property?

Residents who have queries or want to confirm the identity of Fidelity ADT armed response officers or technicians can contact the Fidelity ADT offices on 086 12 12 301 (for coastal regions) or 086 12 12 401 (for inland regions).

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