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Fidelity ADT
Emergency Coastal 086 12 12 300
Emergency Inland 086 12 12 400 and 011 697 7000
Emergency Coastal: 086 12 12 300
Emergency Inland: 086 12 12 400 and 011 697 7000

Security Officer praised for going the extra mile

A private security officer has been praised for coming to the aid of a South Coast resident in need of medical assistance.

A female resident from Marina Beach passed out due to an illness and was found unconscious by members of the community who immediately contacted the Fidelity ADT control room for help. Fidelity ADT Officer, Samora Zakuza, was dispatched and arrived on scene within minutes and ensured that the resident was safe and stable whilst waiting for medical assistance to arrive.

“All our officers are trained to deal with any kind of emergency situation, including medical emergencies. In addition we have a partnership with Netcare 911 who responds to all our customers’ residence in case of a medical emergency. This medical service is offered to all our customers at no additional charge. This service enables our control room to dispatch an ambulance to your home in case of an emergency and includes the transportation of the patient to the nearest hospital for further medical care,” says District Manager for KwaZulu-Natal, Ivan Govender.

Officer Zakuza stayed with the patient to ensure sure that she was comfortable and safe until the ambulance arrived and transported her to the nearest hospital.

A close friend of the resident, Ms Hornby, expressed her gratitude for the officer’s assistance. “My friend and I were amazed at the kindness in which the officer dealt with the situation – we have never witnessed such an act of goodwill. We are grateful to officer Zakuza for his assistance and would like to thank everyone at the Fidelity ADT South Coast branch for all their help,” she said.

The patient was released from hospital the following day and is doing well.

“We would like to commend ARO Zakuza for his excellent work. He has once again shown how well equipped our officers are to deal with situations such as these and we thank him for going the extra mile. Security officers are often the unsung heroes of society and truly make a difference in the lives of others,” concluded Govender.


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